Sam Houston State University
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How do I change my password?
How do I edit my account information?
How do I register by submitting proof of my affiliation with my institution?
How do I register on this website?
How do I register the account created for me?
How do I register with my organization-issued email address?
How do I sign in?
How do I submit proof of my eligibility?
I forgot my password or username. What should I do?
What are valid submissions for providing proof of my affiliation to my institution?
What does Pending Verification mean?
Why did my account expire?
Can I send a copy of my order receipt via email?
How do I request additional downloads?
How do I view my previously ordered items?
What am I eligible to purchase?
Download and Installation
What is the Secure Download Manager (SDM) and why do I need it?
How do I download software with the Secure Download Manager (SDM)?
How many downloads am I allowed for the same product?
I have downloaded an .img or .iso file. What do I do now?
Where can I find a link to download or re-download the software that I ordered?
Why isn't my software downloading?
Access Guarantee and Backup Discs
What is Access Guarantee?
How can I find out the status of my Access Guarantee?
What is Access Guarantee Retrieval?
What happens when my Access Guarantee expires?
Does Access Guarantee cover my entire order?
What is a Backup Disc?
Do I need to pay shipping fees for backup discs?
Who do I contact with questions about my backup disc?
Shipping and Delivery
How will my delivery take place?
I received the wrong product. What should I do?
The Publisher could not be verified. Are you sure you want to run this software?
Pricing and Billing
What are my payment choices?
What will the credit card charge appear as on my statement?
When will my credit card be charged?
Policies and Security
What is the Return Policy?
Bulk Registration and Bulk Purchases
IBM SPSS Statistics for Mac: Downloading, Installing and Activating
IBM SPSS Statistics for Windows: Downloading, Installing and Activating
Activating your Minitab software / Product Key
Bulk Registration and Bulk Orders
Error with Product Key during activation
India and Sri Lanka Minitab Purchases
Minitab: Downloading the SDM
Trial version of Minitab on a virtual computer
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