First, check your order receipt to ensure that you ordered the correct product.
To view your order receipt:
Sign in to your WebStore (if you are not signed in already).
Click the Your Account/Orders link near the top-right of the page.
On the Orders & Downloads tab, click the View Details link beside the order that you wish to view your receipt for.
If the product you received does not match the description on your receipt, contact support by clicking here or on the Contact Us link at the button of your WebStore's Help page.
Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.