Why did my account expire?

When you register an account on the website, your account is valid for one year. Your account expires after one year. However, if you still meet all of your WebStore's eligibility requirements, you can request additional eligibility to extend your account for an additional year.

To request additional eligibility:

  1. Sign in to your organization's WebStore by clicking the Sign In link at the top of the page.
  2. Enter your Username and Password.
  3. At the top of the page, click the Your Account/Orders link.
  4. Click the Your Eligibility link.
  5. Click the Request additional eligibility button.
  6. Select your proof of eligibility type.*
  7. Follow on-screen instructions to provide all applicable details.
  8. Click the Continue button.

*Your proof of eligibility is a means of demonstrating that you are affiliated with the organization that manages your WebStore (or an organization that is eligible to use it). Acceptable forms of proof vary by WebStore. In cases where only one type of proof is accepted, you will not be prompted to select a type.

Following verification, your account will be active for another year.

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