First, check your order invoice to ensure that you ordered the correct product.
To view your invoice:
Sign in to your WebStore (if you are not signed in already).
Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
Click the View Invoice button next to an order to see your invoice for that order, or click View Details to view detailed information about the order.
If the product you received does not match what you ordered, contact support by clicking here or on the Contact Us link at the button of your WebStore's Help page.
Note: Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.