How can I find out the status of my Access Guarantee?
To view the status of your Access Guarantee:
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Sign in to your WebStore (if you are not signed in already).
Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
On the Orders & Downloads tab, click the View Details link beside the order to which your Access Guarantee applies. You are directed to your Order Receipt page, where important information about your order is displayed – including the status of your Access Guarantee.