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An item is missing from my shipment. What should I do?

If you believe an item is missing from your shipment, check your order receipt to ensure that all of the items were ordered correctly. If the order receipt contains an item  that you did not receive in the shipment, contact support by clicking the Contact Us link at the bottom of the Help page to arrange immediate investigation of the missing product.

Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.



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