Help

How do I track my order?

Microsoft Mail Order Products

Tracking information is not available, but the typical timeframes for delivery are:

  • 7-14 business days (US, Canada and other non-European countries)
  • 10-18 business days (Europe)

To view your order details and status:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the arrow beside your username (top-right corner), and then click Your Account/Orders.
  3. On the Orders & Downloads tab, find the order for the item you wish to track. A tracking link is displayed above the name of the product.
  4. Click the Track it link for information about your order. If the tracking information is not yet available, try again at a later time.

Note An email was sent to you as soon as the tracking information was updated. This email was sent to the email address you entered during the ordering process.

If the tracking number is unavailable after 3 business days, contact support by clicking the Contact Us link at the bottom of the Help page.

View all Help categories