Has my order been shipped?

When you place an order, your order is sent directly to our warehouse to be processed and shipped. Usually orders are shipped within 1 to 2 business days.

The tracking information is usually updated automatically on our website.

To view your tracking information:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, find the product you to track. A tracking link is displayed above the name of the product.
  4. Click the Track it link for information about your order. If the tracking information is not yet available, try again at a later time.

Note An email was sent to you as soon as the tracking information was updated. This email was sent to the address you entered during the ordering process.

View all Help categories