If you are trying to activate Minitab 15 and you see the following error message, Activation server currently unavailable or Activation Server is unreachable, you may be attempting to do one of the following:
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Connect to the internet behind a proxy server:
Proxy servers analyze the incoming and outgoing packets to determine the source and destination of the IP addresses and may be preventing your software from being downloaded. To solve this issue, try to activate Minitab from somewhere that does not use a proxy server. However, many campuses and work environments do have proxy servers in place as a security measure.
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Connect to the internet using a satellite internet connection:
Some internet satellite connections have latency/lag, which causes a connection timeout when you try to activate Minitab. To solve this issue call Kivuto at 1-866-435-4722 and a Kivuto customer support specialist will assist you. Note: The support specialist may ask your permission to access your computer remotely to guarantee the connection during the activation.
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Connect to the internet while you have an existing remote connection in place (i.e. VPN):
Disconnect the remote connection (i.e. VPN) and then try to activate Minitab.
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Connect to the internet within your campus (i.e. College/University):
Most campuses filter the traffic coming and going through their security system (i.e. firewalls, anti-virus software, etc.). These security systems might disable the activation process. To solve this issue try to activate Minitab from another location such as your home computer.
If you continue to receive this error message, you will need to boot your computer into Safe Mode with Networking to bypass whatever program is blocking the connection.
To boot into Safe Mode:
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Restart your computer.
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During the boot up process, press F8. The boot menu is displayed.
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Select Safe Mode with Networking.
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Once Windows has booted up, run Minitab and enter your activation code.
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When Minitab is successfully activated, restart your computer and reboot into Normal mode.
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If the activation was successful in Safe Mode but is not accepted when you reboot into Normal mode, contact support by clicking the Contact Us link at the bottom of the Help page.