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Why did my eligibility to order software expire?

Your eligibility to order software on your WebStore expires after a fixed duration. However, if you still meet all of your WebStore's eligibility requirements (i.e. if you are still a member of an organization that is authorized to use the WebStore), you can request additional eligibility to extend or expand your ability to order software.

To request additional eligibility:

  1. Sign in to your WebStore (if you are not signed in already).
  2. Click the Your Account/Orders link near the top-right of the page.
  3. Go to the Eligibility tab.
  4. Click the Request Additional Eligibility button.
  5. Choose how you would like to verify your eligibility. Depending on your WebStore, your options may include:
    • Providing an active email address that was issued by your organization,
    • Faxing or uploading physical proof of your association with your organization (e.g. a student card or pay slip),
    • Entering a registration code (if you were issued one), and
    • Activating an account that a WebStore administrator created for you.
  6. Click the Continue button.
  7. Follow the on-screen instructions to continue through the registration process.
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