Contact Us

Support

There are several ways to get the support you need.

  1. Check the FAQs

Click the Help link at the top of the page to find answers to the most frequently asked questions. Topic areas include:

  • Registration and accounts.
  • Shipping and ordering
  • Downloading
  • Software installation and more.

 

  1. Submit an online help request

 

If you did not find a solution to your questions on the FAQs, and request support, follow the instructions below:

Microsoft Imagine products: ausoftware@auburn.edu

 

  1. Call us

Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day.

North America
6:00am to 6:00pm (Eastern Time)

USA/Canada (Toll Free):

1-866-435-4722
1-888-396-1447

Local:

1-613-526-2881

 

Europe, Middle East and Africa (EMEA)
12:00pm to 12:00am CET (Central European Time)

France (Toll Free):

0800-916021

Germany (Toll Free):

0800-182-8612

Spain (Toll Free):

900-809754

United Kingdom (Toll Free):

0-800-098-8436

Other countries not listed:

+44-845-8697566

 

Asia Pacific (APAC)
6:00pm to 6:00am (Singapore Time)

Australia (Toll Free):

1-800-426-231

Hong Kong (Toll Free):

800-968-781

Malaysia (Toll Free):

1-800-815-302