Support
If you have purchased or would like to purchase an item and require assistance, click "Help" (in the upper right-hand corner of this Web page). There you will find Frequently Asked Questions to assist with:
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Shipping and Ordering
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Downloading
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Software Installation and Codes
For technology support, contact:
ITS Service Desk
Monday - Friday, 8 a.m. - 5 p.m.
For support with all other products:
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Click "Contact Us".
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Complete the Customer Support form to provide us with details of your request. Upon submitting the request, you will recieve an auto-confirmation email containing a support ticket number. This is the preferred support method used by most of our customers. Most requests are answered in less than 12 hours; all requests are answered within 2 business days at the most.
Live customer support agents are available Monday to Friday 6am - 6pm Pacific; call waiting time varies by time of day.
USA/Canada (Toll Free): 1-877-851-7464
USA/Canada (Toll Free): 1-877-454-9871
USA/Canada (Toll): 1-613-454-8198