Support
There are several ways to get the support you need.
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Check the FAQs
Click the Help link at the top of the page to find answers to the most frequently asked questions. Topic areas include:
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Registration and accounts.
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Shipping and ordering
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Downloading
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Software installation and more.
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Submit an online help request
If you did not find a solution to your questions on the FAQs, and request support, follow the instructions below:
Microsoft Imagine products: ausoftware@auburn.edu
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Call us
Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day.
North America
6:00am to 6:00pm (Eastern Time)
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USA/Canada (Toll Free):
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1-866-435-4722
1-888-396-1447
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Local:
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1-613-526-2881
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Europe, Middle East and Africa (EMEA)
12:00pm to 12:00am CET (Central European Time)
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France (Toll Free):
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0800-916021
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Germany (Toll Free):
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0800-182-8612
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Spain (Toll Free):
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900-809754
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United Kingdom (Toll Free):
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0-800-098-8436
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Other countries not listed:
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+44-845-8697566
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Asia Pacific (APAC)
6:00pm to 6:00am (Singapore Time)
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Australia (Toll Free):
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1-800-426-231
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Hong Kong (Toll Free):
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800-968-781
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Malaysia (Toll Free):
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1-800-815-302
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