System Center 2012 Service Manager with Service Pack 1

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Microsoft System Center solutions can help you capture and aggregate knowledge about your infrastructure, policies, processes, and best practices so that your IT staff can build manageable systems and automate operations.

Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

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