System Center 2012 Service Manager With SP1 64-bit (Multilanguage) - Microsoft Imagine

System Center 2012 Service Manager With SP1 64-bit (Multilanguage) - Microsoft Imagine

Manufacturer:

Microsoft Corporation

Platforms:

Windows

Delivery Type:

Download

Available to:

Academic Users

Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

In System Center 2012 SP1, Service Manager provides bug fixes and new features. The following list summarizes the new functionality in Service Manager.

Chargeback

Chargeback helps you apply cloud-based pricing on Virtual Machine Manager (VMM) fabric and show that information to customers in order to minimize virtual machine oversubscription and underutilization. Chargeback illustrates how you can use System Center 2012 Service Pack 1 (SP1) in a cross-platform environment where you use multiple Service Manager components to achieve your business goals.
 
In Service Manager, chargeback consists of a new node in the Administration workspace, new OLAP data cubes, and sample Excel reports.

Improved Operations Manager Integration

An System Center 2012 – Operations Manager SP1 agent is automatically installed as part of Service Manager SP1. After Setup completes, you must manually configure the agent for use with the Operations Manager management server. The agent is compatible with System Center Operations Manager 2007 R2, System Center 2012 – Operations Manager, and System Center 2012 – Operations Manager SP1.
 
To validate that the Operations Manager Agent was installed, open Control Panel and verify that the Operations Manager Agent is present. To manually configure the Operations Manager agent, see Configuring Agents.

SQL Server 2012 Support

All databases used by Service Manager are supported on all editions of SQL Server 2012.

Windows Server 2012 and Windows 8 Support

All Service Manager roles, except the Self-Service Portal SharePoint web parts, are supported on all editions of Windows Server 2012.
Windows 8 is supported for the Service Manager console and for end-users accessing the Self-Service Portal.

System Center 2012 Service Manager with Service Pack 1


Hardware Requirements

 
The following table lists the recommended hardware requirements for the individual parts of Service Manager. These computers can be physical servers or virtual servers.
 
For System Center 2012 SP1 only: The hardware requirements for Service Manager in System Center 2012 Service Pack 1 (SP1) are unchanged from its initial release.

Hardware requirements table

   
Service Manager database 8-core 2.66 gigahertz (GHz) CPU

8 gigabytes (GB) of RAM for 20,000 users, 32 GB of RAM for 50,000 users

80 GB of available disk space

RAID Level 1 or Level 10 drive*
Service Manager management server 4-Core 2.66 GHz CPU

8 GB of RAM

10 GB of available disk space
Service Manager console 2-core 2.0 GHz CPU

4 GB of RAM

10 GB of available disk space
Data warehouse management server 4-Core 2.66 GHz CPU

8 GB of RAM

When a data warehouse management group and SQL Server Analysis Services are hosted on a single server, it should contain at least 16 GB RAM.

10 GB of available disk space
Data warehouse databases 8-core 2.66 GHz CPU

8 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users

400 GB of available disk space

RAID Level 1 or Level (1+0) drive
Self-Service Portal: Web Content Server with SharePoint Web Parts 8-Core 2.66 GHz CPU

8-core, 64-bit CPU for medium deployments

16 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users

80 GB of available hard disk space
* For more information, see RAID levels and Microsoft SQL Server.
** Hardware requirements are based on SharePoint specifications. For more information, see Hardware and Software Requirements (SharePoint Server 2010).

Software Requirements

(Please click here to see more detailed information on the Software Requirements)

   
Service Manager management server In addition to the System Requirements for System Center 2012 R2, the Service Manager management server requires:

- ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2
- SQL Server 2008 R2 Native Client or SQL Server 2012 Native client
- Microsoft Report Viewer Redistributable, which is available with the Service Manager media. 
Data warehouse management server In addition to the System Requirements for System Center 2012 R2, the data warehouse management server requires:

- SQL Server 2008 R2 Native Client or SQL Server 2012 Native client
Service Manager or data warehouse databases In addition to the System Requirements for System Center 2012 R2, the Service Manager or data warehouse databases require:

- SQL Server Reporting Services (SSRS)
- The SQL Server and Analysis Services collation settings must be the same for the computers hosting the Service Manager database, data warehouse database, analysis services database, and Reporting Services database.
- For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects, which are part of the SQL Server 2012 Feature Pack, are required regardless of the SQL Server version that you use
- For System Center 2012 only: SQL Server 2008 R2 Analysis Management Objects
Service Manager console In addition to the System Requirements for System Center 2012 R2, the Service Manager console requires:

- Microsoft Report Viewer Redistributable, which is available with the System Center 2012 – Service Manager media. 
- You must have Microsoft Excel 2007 or later installed in order view OLAP data cubes on the computer running the Service Manager console.
- ADO.NET Data Services Update for .NET Framework 3.5 SP1 for Windows Server 2008 R2. *
- For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects are required regardless of the SQL Server version that you use
- For System Center 2012 only: SQL Server 2008 R2 Analysis Management Objects
Self-Service Portal: Web Content Server In addition to the System Requirements for System Center 2012 R2, the Self-Service Portal Web Content Server requires:

- Microsoft Internet Information Services (IIS) 7 with IIS 6 metabase compatibility installed.
- A Secure Sockets Layer (SSL) certificate can be used on the IIS server that hosts the Self-Service Portal.
- For Service Manager in System Center 2012 SP1 and System Center 2012 R2 Service Manager: SQL Server 2012 Analysis Management Objects are required regardless of the SQL Server version that you use
- For System Center 2012 only: SQL Server 2008 R2 Analysis Management Objects
Self-Service Portal: SharePoint Web Parts One of the following versions of Microsoft SharePoint:

- Microsoft SharePoint Foundation 2010
- Microsoft SharePoint Server 2010
- Microsoft SharePoint 2010 for Internet Sites Enterprise
- If your Service Manager database uses SQL Server 2012, then you must have Service Pack 1 or later applied to your SharePoint 2010 installation.

Software requirements for SharePoint Web Parts for the Self-Service Portal are based on Microsoft SharePoint Server 2010 specifications. 

You must install the English language pack in non-English SharePoint installations so that the Self-Service Portal installs correctly. Note:  Windows Server 2012 and Windows Server 2012 R2 are supported on the server hosting the SharePoint Web Parts with SharePoint 2010 SP2. SharePoint 2013 is not supported on the server hosting the SharePoint Web Parts.
Excel Services in SharePoint Server 2010 Excel Services in SharePoint Server 2010 is required for hosting dashboards for advanced analytical reports. 
Computers accessing the Self-Service Portal All Self-Service Portal web console requirements are listed at Self-Service Web Console Support
SQL Server Reporting Services In a deployment topology where the computer hosting SSRS is not on the same computer that hosts the data warehouse management server, you have to add Microsoft.EnterpriseManagement.Reporting.Code to the global assembly cache. 

 

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