Need Help? Frequently Asked Questions

How do I download my software?

Click the Download/Install button below the item you wish to download. Depending on the software you are downloading, one of the following will occur:

Your browser will download the installation package for your software (usually an .exe or .zip file) to the default download location on your computer unless you have specified a different destination.

Note: Once the download is complete, you will still need to install your software.

How do I install my software?

To install your software once it has finished downloading:

  1. Navigate to the folder that you downloaded your software to.
  2. Double-click the installation package (usually an .exe or .zip file) that you downloaded.
  3. Follow the on-screen prompts to complete the installation.

Why isn't my software downloading?

If you experience difficulty downloading:

Note: Disabling antivirus/antispyware software while connected to the Internet or to a local network can create security risks, and may leave your computer vulnerable to attacks. Turn this software back on as soon as possible once you have completed the download.