Home
|
Your Account/Orders
|
Help
Sign In
|
English
|
Minnesota State University Moorhead
Product Search
Students
Faculty/Staff
Help
Need help? Click a question or topic below to learn more.
Your Orders
How do I request additional downloads?
How do I view my previously ordered items?
Where can I find the license/serial number/product key for my software?
Download and Installation
What is the Secure Download Manager (SDM) and why do I need it?
How do I download software with the Secure Download Manager (SDM)?
How many downloads am I allowed for the same product?
I have downloaded an .img or .iso file. What do I do now?
Where can I find a link to download or re-download the software that I ordered?
Why isn't my software downloading?
Access Guarantees and Backup Discs
What is Access Guarantee?
How can I find out the status of my Access Guarantee(s)?
What is Access Guarantee Retrieval?
What happens when my Access Guarantee expires?
Does Access Guarantee cover my entire order?
What is a Backup Disc?
Do I need to pay shipping fees for backup discs?
Who do I contact with questions about my backup disc?
Microsoft Office 365 University
What is Microsoft Office 365 University?
Who is eligible to use Microsoft Office 365 University?
I have ordered Microsoft Office 365 University. How do I install and activate it?
Can I use Microsoft Office 365 University on my Mac?
Can I install Microsoft Office 365 University on more than one computer?
What happens when my subscription ends? How can I continue to work with my documents?
Who provides technical support for Microsoft Office 365 University?
Shipping and Delivery
An item is missing from my shipment. What should I do?
How do I track my order?
How will my delivery take place?
I received a damaged item. What should I do?
I received the wrong product. What should I do?
Error Messages
Invalid key message
The Publisher could not be verified. Are you sure you want to run this software?
Downloading and Installing Windows 8
How do I download Microsoft Windows 8?
How do I select the language I want to install?
Can I upgrade from a 32-bit version of Windows to a 64-bit version of Windows 8, or from a 64-bit version of Windows 8 to a 32-bit version of Windows?
How many PCs can I install Windows 8 on?
What if my download stops or is interrupted before it is complete?
How long will the download take?
Windows 8: General Questions
What should I do prior to upgrading to Windows 8?
Are Windows 7 touch-enabled PCs compatible with Windows 8?
Is Windows Media Center included in the Windows 8 upgrade?
Will DVD playback work after I upgrade to Windows 8?
What is the minimum screen resolution for Windows 8
In what countries is the upgrade to Windows 8 available?
In what languages is Windows 8 available?
Publishers
JMP
Minitab
SPSS
Pricing and Billing
What are my payment choices?
What will the credit card charge appear as on my statement?
When will my credit card be charged?
Policies and Security
Safe Shopping
Terms of Use and Privacy Policy
What is the Return Policy?
If you couldn't find a solution to your issue above, please
Contact Us