Search Help Topics
Browse Help Topics

Microsoft Home Use Program

Show All

What is the Microsoft Home Use Program?

The Home Use Program is a benefit available to Microsoft Volume Licensing customers (employers) with active Software Assurance coverage on their Office applications.

Employees of these companies are eligible to purchase these Office applications for use on a home PC during the term of their employment.

This temporary license expires with the employer's Software Assurance coverage, or upon termination of employment with the covered customer.

What are the eligibility requirements to order software under the Home Use Program?

To be eligible to order software under the Home Use Program, you must:

  • Be an active employee of a company that has a valid Enterprise Agreement with Microsoft
  • Have a valid method of payment
  • Have a valid work email address

Note Your company email address is used to verify that you are an eligible employee from a company that is a participating Microsoft Volume License customer. If your company does not have a specific domain address, please contact your company's Benefits Administrator to verify that your email address has been included in the approved email domain list.

What is a Benefits Administrator?

Each company under the Home Use Program assigns a Benefits Administrator. This individual's responsibilities include:

  • Providing Microsoft with an approved email domain list, so that eligible employees can order software in the event that the company does not have its own official email domain
  • Overall management of the company's Home Use Program

Note Customer Support does not have access to your Benefit Administrator's contact information.

How many products can I purchase through the Home Use Program?

The policy is one license per employee per their selected product version. Eligible customers are allowed to purchase a single license of either Office Professional Plus 2013 or Office for Mac 2011 (but not both).

If you previously purchased Office 2007 or Office 2010 through the Home Use Program, and you still meet the eligibility requirements, you may purchase Office Professional Plus 2013. If you previously purchased Office for Mac 2011 through the Home Use Program, you must wait until a new Mac version is released before you are eligible to purchase again.

Additionally, if part of your employer's Enterprise Agreement, customers may purchase one each of any other products available from the Home Use Program store, usually Project or Visio.

There is no limit on language packs.

Your Account


Why is my account disabled or expired?

The DreamSpark program administrator for your institution is responsible for all user accounts on the DreamSpark WebStore and sets the expiry dates for all accounts. Reasons why a user account may expire may include changes in the student status, for example graduation or temporary leave such as a summer break.

To get assistance on the creation or expiry of your account:

  1. Click the Help link at the top of the page.
  2. At the bottom of the page, click the Contact Us link. The Request Customer Support form is displayed.
  3. Enter the required details for your problem or issue.
  4. Click the Send button.

Once you submit the form, your program administrator will contact you.

Your Orders

Show All

Can I send a copy of my order receipt via email?

Yes, it is possible to email a copy of your receipt to yourself or some other recipient(s).

To send a copy of your receipt via email:

  1. Sign in to your WebStore and click the Your Account/Orders link at the top of the page.
  2. Find your order under the Order History section and click the View Details link next to it. This will bring you to your receipt.
  3. Click the Email order receipt button in your Order Summary.
  4. Enter the email address(es) to which you want your receipt sent in the Email address field. If you are sending to multiple recipients, use a comma to separate the email addresses.
  5. Click the Send button.

Note The Email order receipt button is only visible once the order has been finalized and all product keys / activation codes / license numbers have been retrieved and issued. To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

How do I request additional downloads?

You can request additional downloads by clicking the Contact Us link at the bottom of the Help page.

Ensure that you provide your full name and email address along with your order number.

To find your order number:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, select the software that you ordered and click the View Details link. The product information including order number is displayed.

Note By obtaining additional downloads you will be able to re-download the software (when applicable). However, if you have already used your serial key the maximum allowable times, you will not be able to reinstall your software. The number of times the serial key can be used is dependent on the publisher.

How do I view my previously ordered items?

To view your previously ordered items:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, click the View Details link for information about your order.

Your order history will be displayed in sequence with the most recent order you placed at the top of the list.

Download and Installation

Show All

What is Click-to-Run?

Click-to-Run is a new way to download and install Microsoft Office. With Click-to-Run you can use your Office programs as they are streamed and cached on your computer, so these programs are available to you before they have even been completely downloaded.

Once Click-to-Run has finished streaming Office programs to your computer, these programs are fully installed on your computer, and will be available when you are offline.

Installation Instructions

What is the Secure Download Manager (SDM) and why do I need it?

The Secure Download Manager (SDM) is a program for downloading files securely from your WebStore. When you download software from a WebStore that uses the SDM, you will be prompted to download and install the SDM to your computer.

The SDM provides for secure, effective and efficient file downloads, especially for files that are too large for some browsers to download. You receive the software that you ordered safely and completely.

Features

  • Resumes unfinished or interrupted downloads from the place where they left off
  • Simple installation wizard
  • Multiple files can be downloaded at the same time
  • You decide when to download
  • Easily handles large files (bigger than 2 GB)
  • Ensures your files are secure by using encrypted data
  • Easy downloading with one click

For more details about the SDM, click one of the question-mark icons on the Get Your Software in 4 Easy Steps page or the Need Help? button in the SDM window.

How do I download software with the Secure Download Manager (SDM)?

To download and install the SDM:

  1. Sign in to the WebStore using your Username and Password.
  2. Place the order for your software. When the order is completed, the Receipt page is displayed.
  3. On the Receipt page, click the Start Download button. The Get your Software in 4 Easy Steps window is displayed.
  4. Click the Download SDM button (Step 1). The SDM starts downloading.
  5. Follow the steps for your browser to download the SDM on your computer. Depending on your browser, the steps will be slightly different (Step 2).
  6. Locate the downloaded file and launch the SDM.
  7. Click the Download .SDX button for your order (Step 3). Depending on your browser, the SDM window may open when the .SDX has completed downloading or you may have to locate the .SDX file before you can download your software (Step 4).
  8. Click the Start Download button for each item to download your software.

For more details about the SDM, click one of the question-mark icons on the Get your Software in 4 Easy Steps page or the Need Help? button in the SDM window.

How many computers can I install Home Use Program software on?

The Home Use License allows for one main installation, one installation on a secondary device, and the ability to transfer if earlier devices are uninstalled.

How many downloads am I allowed for the same product?

A download is a completely successful downloaded item. You may attempt to download as many times as you want but it will only count as one download when you have successfully completed the download.

By default, you are provided with two downloads, at a minimum, to successfully install the product.

Note The second download is available as a back-up in case you need to re-install the software.

If you require additional downloads, contact support by clicking the Contact Us link at the bottom of the Help page.

I have downloaded an .img or .iso file. What do I do now?

IMG and ISO files are complete images of physical media such as CD-ROMs, DVD's, floppy disks, etc. that contain all of the files and folders in a particular package.

To install any software package from an image, the image itself must first be "mounted" by the Operating System. This can be accomplished by:

  • Burning the image directly to DVD making sure to specify the source type as "image". Once the burning of the image is complete, the physical media can be inserted into the computer and will be recognized like any other DVD. You must have a writable DVD drive.
  • Burning the image directly to a USB thumbdrive. This is particularly useful for those people who have Netbooks or other computers without a writable DVD drive.

Note Burning the file to a disk as a "data disk" will simply end up with a .img or .iso file on the disk, which cannot be used for the installation.

Once you have successfully mounted your image, you can then launch the software install.

  • For a bootable installation, this means restarting your computer and booting from the bootable installation media you created.
  • For an executable installation, this means launching the installation application from the mounted image.

For detailed instructions on the steps required for burning and mounting an IMG or ISO file, refer to Working with Image Files. This document also includes specific instructions for burning the image directly to a USB thumbdrive.

Where can I find a link to download or re-download the software that I ordered?

To find a link to download your software:

  1. Sign in to the WebStore from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, select the software that you ordered and click the View Details link. The product information including serial number is displayed.
  4. On the Receipt page in the Items section, click the Start Download button.
    • If you have previously downloaded and installed the SDM, the Secure Download Manager window will display your most recently ordered software. Go to step 6.
    • If this is the first time you have downloaded the SDM, the Secure Download Manager Installation window is displayed.
  5. Click the Download SDM button. The SDM starts downloading.
    • For specific installation instructions for Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari, click the appropriate tab in the Secure Download Manager Installation window.
    • Once you have downloaded and installed the SDM, your most recently ordered software is displayed in the Secure Download Manager window.
  6. To begin downloading your software, click the Start button.

    Note There may be more than one file that needs to be downloaded for your software.

Why isn't my software downloading?

If the progress bar of the download does not seem to be moving after about 15 or 20 minutes, it may be for one of the following reasons:

  • There may be a problem with your network connection. Make sure that your computer is still connected to the Internet.
  • Wireless connections have a minor latency that can cause corruption during transfers. Try connecting directly to your modem or router via a network cable and then restart the download.
  • The account you are using may not be authorized to download software to your computer. Make sure that you are logged in with an account that has administrative privileges.
  • Some networks used at schools or in offices have security programs in place. Try downloading from a different network.
  • Active firewalls, antivirus and antispyware programs can interfere with the download. Try turning off any security programs that you have on your computer.

Note: Disabling antivirus/antispyware software while connected to the Internet or to a local network can create security risks, and may leave your computer vulnerable to attacks. Turn this software back on as soon as possible once you have completed the download.

Access Guarantee and Backup Discs

Show All

What is Access Guarantee?

The Access Guarantee option offers you protection for your download(s) and/or key(s), allowing you to access them any time from 1 to 24 months from the day you place your order.

With most orders you will receive the Basic Access Guarantee, which provides access to your download(s) and/or key(s) for 31 days from the day you place your order, at no extra cost.

To ensure that your download(s) and/or key(s) are protected for 24 months, you can purchase the Extended Access Guarantee (if available) for a small fee. This will ensure that you have secure access to your download(s) and/or key(s) so that you will not have to purchase a new copy of the product or pay additional fees if your system crashes, you get a new computer or you need to download your software again. Under certain circumstances, the Extended Access Guarantee may be automatically included in your order at no extra charge.

If the Extended Access Guarantee is not automatically included in your order, and you do not purchase it, then after 31 days from the day you ordered the product you will no longer have access to your download(s) and/or key(s). If you need to download again, you will be required to pay a retrieval fee to access it again for another 60 days.

 

Note:

  • The Access Guarantee option provides access only to the download link(s) and key(s). It does not mean that you will be able to download and install the software an unlimited number of times using the same key.
  • The Access Guarantee option does not extend the duration of your license. If you purchased a six- or twelve-month rental or trial software, your license will still expire in the expected timeframe.

 

How does Access Guarantee work under the Microsoft Home Use Program?

All orders placed under the Microsoft Home Use Program automatically include the Extended Access Guarantee. The Extended Access Guarantee allows you to re-download and/or obtain the product keys for all Home Use Program items on your order for 24 months after the order is placed.

This feature is included at no extra charge as a Home Use Program member benefit.

It is still recommended that you copy down your product keys and store them in a secure location in case you need to reinstall software after your access has expired. With some titles, you also have the option of purchasing a physical copy of the software (a Backup Disc), which will allow you to reinstall the software if it is deleted or your computer is replaced after your access has expired. For more information about Backup Discs, see: What is a Backup Disc?

Note:

  • You may only re-download software or obtain your product keys if your organization's Software Assurance agreement is still valid and you are an active employee of the organization.
  • The Access Guarantee option provides access only to the download link(s) and key(s). It does not mean that you will be able to download and install the software an unlimited number of times using the same key.
  • The Access Guarantee option does not extend the duration of your license. 

Why can't I order Access Guarantee through my DreamSpark WebStore?

Orders placed on DreamSpark WebStores are not subject to the same access restrictions as other orders. Eligible DreamSpark users retain access to their downloads / product keys for a minimum of two years from the order date by default. Offerings that extend or restore access to a download/key are not necessary.

How can I find out the status of my Access Guarantee?

To view the status of your Access Guarantee:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, each product will show the current Access Guarantee option enabled and the time remaining until the access expires.

What is Access Guarantee Retrieval?

Access Guarantee Retrieval is a service you can purchase, if eligible, for a small fee that allows you to recover your download(s) and/or key(s) after access has expired. After purchase, you will gain another 60 days of access to any expired product in your order.

What happens when my Access Guarantee expires?

Once your access expires, you will no longer have access to your download(s) and/or key(s). By purchasing the Access Guarantee Retrieval Service (if available), you will be able to restore access to all expired download(s) and/or key(s) on an order for an additional 60 days for one flat rate.

Does Access Guarantee cover my entire order?

If you purchase the Extended Access Guarantee or the Access Guarantee Retrieval Service, all eligible items in your order are covered. Regardless of the number of items in your order, you will only pay one fee to upgrade to Extended Access Guarantee or to retrieve access.

What is a Backup Disc?

If a product you are ordering has a Backup Disc option available, then for a small fee you can have a physical copy of the software delivered to you. This copy will allow you to reinstall the software if it is deleted, or your computer crashes or is replaced in the future, providing you still have your key.

If a backup disc is available for any product you are ordering, and the option exists in your area, then you will be able to add it to your order from the Shopping Cart page.

 

Note:

  • The Backup Disc option is not available in all countries at this time due to delivery constraints. Depending on your region, you may not have the option to add a backup disc to your order.
  • The backup disc only contains a copy of the software that you ordered. It does not contain an extra product key or a copy of your original product key. Be sure to write down your key and store it in a secure location. Your key will also be available in the Your Account/Orders section of the WebStore for 31 days (or two years, if you purchase the Extended Access Guarantee service).

Do I need to pay shipping fees for backup discs?

There is no additional fees charged for the delivery of a backup disc. All costs associated with the delivery are included in the base price of the backup disc.

Note Delivery of a backup disc generally takes between 7 and 14 business days in North America, and between 10 and 18 business days in other regions. These timeframes may vary depending on the exact delivery destination. Also, backup discs cannot be delivered to all countries at this time.

How do I order a backup disc?

To order a backup disc (if available) for a product in your Shopping Cart:

  1. On your Shopping Cart page, scroll down to the section labelled Recommended for You. If a backup disc is available for any product in your Shopping Cart, it will be among the recommended offerings listed below that heading.
  2. Click the Add to Cart button next to the backup disc you wish to order. The backup disc is added to your Shopping Cart.
  3. Click Check Out and proceed through the checkout process as you would with any other order.

To order a backup disc (if available) for a previously ordered product:

  1. Sign in to the WebStore from which you placed the original order.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, click the View Details link next to the order for the product for which you need a backup disc.
  4. On the Order Receipt page, scroll down to the section labelled Recommended for You. If a backup disc is available for any product on the order, it will be among the recommended offerings listed below that heading.
  5. Click the Add button next to the backup disc (or other recommended offerings) that you wish to order.
  6. Click the Buy Now button to launch the checkout process.

Who do I contact with questions about my backup disc?

Please direct all questions and support requests related to backup discs to support@kivuto.com.

Microsoft Office 365 University

Show All

What is Microsoft Office 365 University?

Office 365 University includes the latest version of the applications you know and love, plus cloud services so you can have Office when and where you need it. Eligible students can just sign in and get access to their Office files, applications, and settings from virtually anywhere.

Office 365 University is available as a subscription, allowing four years of service for a one-time upfront fee. Microsoft and your Office 365 retailer will let you know when it's time to renew.

Note Before you order this product, please read "Who is eligible to use Microsoft Office 365 University?" Only users who meet the eligibility requirements will be able to activate and use this product.

Who is eligible to use Microsoft Office 365 University?

Current students, staff, and faculty at an accredited post-secondary institution (e.g. college, junior college, university, vocational school, scientific or technical school) are eligible to use Microsoft Office 365 University. Alumni, K-12 students, and anyone else not currently involved in post-secondary education are not eligible.

You will be prompted to let Microsoft verify your eligibility after you order this product. Only after this has been done will you be able to activate and use your software.

I have ordered Microsoft Office 365 University. How do I install and activate it?

To redeem your Office 365 University purchase, you will need to click on the special link provided on the Order Details page of your WebStore, only accessible through the "Your Account/Orders > Order History > View Details" section. You will then be prompted by Microsoft to verify your academic eligibility in order to use the software. Once complete, follow the on-screen instructions to install Office using the PC or Mac that you want to install the software on.

Office 365 University can be installed on PC or Mac platforms. Language can be chosen on the Microsoft Office redemption site.

Note Before you order this product, please read "Who is eligible to use Microsoft Office 365 University?" Only users who meet the eligibility requirements will be able to activate and use this product.

Can I use Microsoft Office 365 University on my Mac?

Yes. The version of Microsoft Office 365 University that is available on your WebStore can be installed on either a Mac or a PC, provided the system requirements are met.

Note Before you order this product, please read "Who is eligible to use Microsoft Office 365 University?" Only users who meet the eligibility requirements will be able to activate and use this product.

Can I install Microsoft Office 365 University on more than one computer?

Yes. You can install Microsoft Office University on two (2) computers. However, both installations must be performed on the same platform. In other words, the software can be installed on either two PCs or on two Macs, but not on one PC and one Mac.

Note Before you order this product, please read "Who is eligible to use Microsoft Office 365 University?" Only users who meet the eligibility requirements will be able to activate and use this product.

What happens when my subscription ends? How can I continue to work with my documents?

As the expiration date approaches, you will receive notifications in the Office applications and via email, alerting you to the upcoming expiration. Once your Office 365 subscription expires, the Office software applications enter reduced functionality mode, which means that you can view or print documents only, but you will not be able to create new documents or edit existing documents.

To return to full Office functionality, you can purchase a new subscription or another version of Office from Office.com or any participating retailer. You could also return to using an older version of Office, or use the free Office Web Apps on SkyDrive for basic editing.

Subscribers will also receive version upgrades as well as use rights across multiple PCs or Macs and select mobile devices.

Note Before you order this product, please read "Who is eligible to use Microsoft Office 365 University?" Only users who meet the eligibility requirements will be able to activate and use this product.

Who provides technical support for Microsoft Office 365 University?

Please direct support requests for this product to Microsoft using the support contact number for your region:

  • United States: 866-425-3959.
  • Germany: (0)180 5672 255
  • France: 08-05-54-05-94
  • Other: Click here to find support contact information for your region.

Note Before you order this product, please read "Who is eligible to use Microsoft Office 365 University?" Only users who meet the eligibility requirements will be able to activate and use this product.

Shipping and Delivery

Show All

How will my delivery take place?

The product you ordered will be shipped to you directly, at the address you specify. The following conditions apply:

  • Delivery Information
    • Orders are shipped on a best-effort basis. All delivery times are estimated and EXPECTED TIME OF DELIVERY IS NOT GUARANTEED.
    • Shipping may be limited to specific locations.
    • The courier is unable to take special instructions for shipping. The package may arrive at any time between 8:00 AM and 6:00 PM at the location you specify.
    • Unfortunately, tracking information is not available for deliveries.
  • Refunds, Cancellations and Backorders
    • There are NO REFUNDS on ANY items purchased through this site.
    • We are unable to cancel shipment for any orders as they are processed immediately for faster shipping.
    • You are responsible to ensure that you have read all system requirements and additional product details on the publisher website, prior to making your purchase.
    • You are responsible for any errors made when providing your shipping or billing information during purchase which may result in delays of shipment, and additional shipping costs for replacement, when applicable.
    • Items purchased when on backorder are processed on a first-in, first-out basis when inventory is received. Orders will be shipped only when the order is complete.

I received the wrong product. What should I do?

If you have received the wrong product, check your order receipt to ensure that you ordered the correct product. If the product you received does not match the description on the order receipt, contact support by clicking the Contact Us link at the bottom of the Help page to arrange immediate re-shipment of the correct product.

To view your order details and status:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, find the product and verify that you received the order that was placed.

Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

Microsoft Office Professional Plus 2013

Show All

Do I have to uninstall older versions of Office before installing Office Professional Plus 2013?

If you obtained a previous version of Microsoft Office under the Home Use Program, you are legally obligated to uninstall that version before installing Office Professional Plus 2013 from the Home Use Program, as you are only allowed to use one license under that program. If you obtained a previous version of Office through another source, you are not required to uninstall it in order to install Office 2013 products ordered under the Home Use Program.

However, if you have a trial version of Office installed, it is recommended that you uninstall it before installing a Home Use Program Office suite.

Should I install the 32-bit or 64-bit version of Office Professional Plus 2013?

The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of Windows, we recommend that you install the 32-bit version of Office because it is more compatible with the applications and add-ins that work with Office. It is not possible to install both the 64-bit and the 32-bit version of Office on the same computer.

Both versions can be downloaded from your Order Summary (Your Account/Orders » find your order under Order History » View Details). Both versions will also be included on your backup disc, if you order one.

Can I open previous versions of Office files with Office Professional Plus 2013?

Yes. Files created in previous versions of Microsoft Office can be opened with newer versions of the product, whether it's an Office suite or an individual product such as Project or Visio.

Can I open Office Professional Plus 2013 files with previous versions of Office?

Yes. Office Professional Plus 2013 files can be opened with previous versions of the product. However, new features and formatting capabilities found in the new version might be lost when saving or opening with older versions.

Will I lose my old Office documents when I install Office Professional Plus 2013?

No. Installing Office Professional Plus 2013 will not impact existing Microsoft Office documents on your PC.

Can I use an Office 2010 Language Pack with Office Professional Plus 2013?

No. Office 2010 Language Packs are designed to work with Office 2010 only.

Where can I get technical support for Office Professional Plus 2013?

There are a number of support resources available online, or you may contact Microsoft Technical Support (click here to find the Microsoft support contact information for your region).

Error Messages

Show All

Invalid key message

There are several different messages that indicate you may have an invalid key which may be displayed.

You will receive the "invalid" error message if:

  • You have a trial version of the software already installed. You must uninstall the trial version first and then install the new software.
  • There was a typo while entering your product key during installation/activation. It is recommended that you copy and paste the product key rather than type it out.

If you still require help, contact support by clicking the Contact Us link at the bottom of the Help page.

The Publisher could not be verified. Are you sure you want to run this software?

When you click the download button, you may see a The Publisher could not be verified. Are you sure you want to run this software? error message if you have anti-virus software installed on your machine. This is a common message to see when trying to run an executable (.exe) file while anti-virus software is running.

If you choose not to run the file immediately, you can save the file to your computer and run the file later.

You cannot download this product since your organization no longer has an active agreement for the program under which it was ordered.

An organization must have a current and valid agreement with a software publisher (e.g. Microsoft) in order to distribute the publisher's software through a WebStore. If an organization allows their agreement to expire, its users will receive the following error message upon attempting to order software on the WebStore:

"You cannot download this product since your organization no longer has an active agreement for the program under which it was ordered."

Note Kivuto Solutions cannot override this error.Your organization must renew its agreement or obtain a new one from the software publisher before users can download software again. Contact your WebStore's administrator to advise them of the issue.

Windows 8.1

Show All

How do I upgrade to Windows 8.1?

The process of upgrading to Windows 8.1 depends on what operating system you are upgrading from.

Current Operating System How to upgrade:
Windows 8

Visit www.Windows.com for your free upgrade

Windows 7

See: Upgrading to Windows 8.1: A Guide for Windows 7 Users (available in English only).

Windows Vista / Windows XP
See: I currently run Windows Vista or XP on my computer. Can I upgrade to Windows 8.1?
Mac OS
  1. Order and install desktop virtualization software that lets you run Windows on your Mac (e.g. Parallels).
  2. Order and install the full version of Windows 8.1 for Mac users.

Note You will lose all Windows settings, apps and personal files during the installation of Windows 8.1 for Mac.

 

I currently run Windows Vista or XP on my computer. Can I upgrade to Windows 8.1?

Windows Vista, Windows XP, and other earlier versions of Windows cannot be upgraded to Windows 8.1

Windows Vista/XP users must first order and install the full version of Windows 8, then visit www.Windows.com for your free upgrade to Windows 8.1.

Note You will lose all Windows settings, apps and personal files during the installation of Windows 8. Be sure that your computer meets all necessary system requirements.

Will I be able to keep my files, settings and apps after installing Windows 8.1?

What you can keep after upgrading to Windows 8.1 depends on what version of Windows you are upgrading from.

If upgrading from... You can keep...
Windows 8 Windows settings, personal files and most apps.
Windows 7 Personal files only
Windows Vista/XP See I currently run Windows Vista or XP on my computer. Can I upgrade to Windows 8.1?

 

Where can I get technical support for Windows 8.1?

Support for Windows 8.1 is provided by Microsoft. Click here to find Microsoft support contact information for your region.

Note Your update to Windows 8.1 comes with 90 days of no-charge support from Microsoft. This 90-day period begins when you install and activate Windows 8.1. Telecom or other access fees may still apply.

Windows 8: General Questions

Show All

What should I do prior to upgrading to Windows 8?

As with any software upgrade, Microsoft recommends that you back up your personal files prior to upgrading your PC to Windows 8. You may be required to update your drivers after installation as well.

Are Windows 7 touch-enabled PCs compatible with Windows 8?

Customers with touch input hardware not specifically designed for Windows 8, but compliant with Windows 7 certification, will experience touch responsiveness at least as good as they experienced on Windows 7. Since Windows 8 touch requires a higher degree of responsiveness and precision, Windows 8 certified touch PCs will provide a much better experience typing on the onscreen keyboard and using certain controls than on Windows 7 certified PCs. For instance, touchscreens supporting fewer than five simultaneous touch points cannot enable certain Windows 8 features and applications.

Is Windows Media Center included in the Windows 8 upgrade?

Customers who want to install Windows Media Center will need to purchase the Windows 8 Media Center Pack through the Add Features function after upgrading to Windows 8 Professional.

Will DVD playback work after I upgrade to Windows 8?

If your PC is running Windows 7, you will have the option to keep your existing playback software during the upgrade to Windows 8. If your PC is running Windows XP or Windows Vista, you will need to reinstall the third-party playback software. Otherwise, you will need to acquire third-party playback software after the upgrade in order to play DVDs. Alternatively, you can acquire the Windows 8 Media Center Pack after upgrading. This pack includes the ability to play DVDs.

What is the minimum screen resolution for Windows 8

To access the Windows Store and to download and run apps, you need a screen resolution of at least 1024 x 768. You also need this screen resolution to run the apps included with Windows 8. To snap apps, you need a screen resolution of at least 1366 x 768.

In what countries is the upgrade to Windows 8 available?

The offer is available in the following countries:

Afghanistan Croatia Ireland Morocco South Africa
Albania Cyprus Israel Mozambique Spain
Algeria Czech Republic Italy Namibia Sri Lanka
Andorra Denmark Ivory Coast Netherlands, The St. Kitts and Nevis
Angola Djibouti Jamaica New Caledonia St. Lucia
Anguilla Dominica Japan New Zealand Swaziland
Argentina Dominican Republic Jordan Nicaragua Sweden
Armenia Ecuador Kazakhstan Nigeria Switzerland
Aruba Egypt Kenya Norway Taiwan
Australia El Salvador Korea (South) Oman Tajikistan
Austria Estonia Kuwait Pakistan Thailand
Azerbaijan Faroe Islands Kyrgyzstan Panama Trinidad and Tobago
Bahamas, The Finland Latvia Peru Tunisia
Bahrain France Lebanon Philippines Turkey
Belgium French Guiana Liechtenstein Poland U.S. Virgin Islands
Bermuda Georgia Lithuania Portugal Uganda
Bosnia and Herzegovina Germany Luxembourg Puerto Rico Ukraine
Brazil Ghana Macau SAR Qatar United Arab Emirates
British Virgin Islands Gibraltar Macedonia Reunion United Kingdom
Brunei Greece Malawi Romania United States
Bulgaria Greenland Malaysia Russia Uruguay
Cambodia Grenada Maldives Rwanda Uzbekistan
Canada Guam Mali San Marino Vatican City
Cape Verde Honduras Malta Saudi Arabia Venezuela
Cayman Islands Hong Kong SAR Martinique Senegal Vietnam
Chile Hungary Mexico Serbia  
China Iceland Monaco Singapore  
Columbia India Mongolia Slovakia  
Costa Rica Indonesia Montenegro Slovenia  

 

In what languages is Windows 8 available?

Windows 8 will be available to download in the following languages:

Arabic English (U.S.) Italian Serbian Latin
Brazilian Portuguese English (UK) Japanese Slovak
Bulgarian Estonian Korean Slovenian
Chinese Simplified Finnish Latvian Spanish
Chinese Traditional French Lithuanian Swedish
Chinese Traditional (HK) German Norwegian Thai
Croatian Greek Polish Turkish
Czech Hebrew Portuguese Ukrainian
Danish Hungarian Romanian  
Dutch Italian Russian  

Downloading and Installing Windows 8

Show All

How do I download Microsoft Windows 8?

Follow these steps using the computer that you would like to install Windows 8 on:

  1. Select Download Now from the Order Details page or confirmation e-mail to begin the download.
  2. Your Internet browser may ask you to allow a download. If prompted, allow the download.
  3. Enter the Product Key that was provided in your confirmation e-mail and follow the online instructions for download and installation of Windows 8.

Note: The download progress and estimated remaining time will be shown based on your Internet connection. You can pause and resume your download at any time. After the download is complete, you can install right away or wait until later. If you continue with the installation, it will ask you questions about "what you want to keep," check for any blocking issues prior to installation, and allow you to start the installation or install later.

How do I select the language I want to install?

The Windows 8 download will match your existing Windows operating system (OS) language if available. If the OS language is not offered, you can choose among the languages available in your market. If you have previously installed a language pack on top of Windows Operating System, you will need to reinstall the language pack in Windows 8.

Can I upgrade from a 32-bit version of Windows to a 64-bit version of Windows 8, or from a 64-bit version of Windows 8 to a 32-bit version of Windows?

It is not possible to upgrade from a 32-bit to a 64-bit through the Windows Upgrade Assistant.

How many PCs can I install Windows 8 on?

Windows 8 can be installed on one PC.

What if my download stops or is interrupted before it is complete?

If your download screen closes, look for the "Windows8-setup.exe" icon on your computer desktop (or in the Start Menu) and double-click it to resume the download.

If your Internet connection is lost, the download will resume automatically when the connection is re-established.

If you experience a power failure, double-click on the Download Windows icon on the desktop once the power is restored to resume the download.

How long will the download take?

The time to download will vary based on your Internet connection and additional factors (e.g. computer, location, etc.). On average, the download takes between 30-90 minutes. However, some customers may experience longer download times.

Pricing and Billing

Show All

What are my payment choices?

We accept payment by credit card (Visa, MasterCard and American Express). It is also possible to use PayPal to pay by credit card.

Some of these payment methods do not support all currencies, so their availability may vary depending on the type of currency you are processing payment in. The following is a list of currencies and their available payment methods.

Note Your WebStore may not support all listed currencies.

Currency Visa Mastercard AMEX PayPal Express
Australian Dollar X X   X
British Pound X X   X
Canadian Dollar X X   X
Danish Krone       X
Euro X X   X
Japanese Yen X X   X
New Zealand Dollar       X
Singapore Dollar       X
Swedish Krona       X
Swiss Franc       X
US Dollar X X X X

Your organization may also support billing codes or purchase orders. If these payment methods are supported, you will be given the option to choose this method.

What will the credit card charge appear as on my statement?

If you have purchased software from our OnTheHub eStore or your own organization's WebStore, it will appear on your credit card statement as Kivuto Solutions Inc. and not your organization's name.

If you are not sure what the charge is for, contact support by clicking the Contact Us link at the bottom of the Help page.

When will my credit card be charged?

If your account status is verified, your credit card will be charged after you have confirmed you want to buy the displayed software and you have pressed the Proceed with Order button at the end of the checkout process.

If your account status is not verified, your order will remain on hold for seven days until you verify your status with us. If you do not verify your account, the order is cancelled and the pending credit card charge is cancelled.

Policies and Security

Show All

Safe Shopping

Your shopping experience is secure. You never have to worry about credit card safety on this site. Every transaction you make here is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping here.

The major credit card issuers created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are processed using a payment card. We adhere to the PCI compliance standards for data security so you don't have to worry about the security of your personal and financial information.

Our website uses SSL or "Secure Socket Layer", an industry standard security protocol. SSL sends information to your browser that is used to encrypt your order. Encryption changes all the information that you send into data that is extremely difficult to decipher. No personal information is stored. In fact, despite the impression the news media may have given, there has not been a single documented case of fraud involving the interception of a credit card number transmitted via a secure server over the Internet to date!

This protection is indicated by your browser's lock indicator -- usually a picture of a lock or a key that changes color or is no longer broken. As well, the URL in the address or location bar at the top of your browser should begin with https:// (the 's' indicates that the URL is secure).

If there is unauthorized use of your credit card, notify your credit card company in accordance with its reporting rules and procedures.

Terms of Use and Privacy Policy

By browsing this Site, you agree that you have read and understand the following Terms of Use and Privacy Policy in its entirety, including any updates that may be posted on the Site from time to time. Kivuto Solutions Inc. reserves the right to revise the Terms of Use and Privacy Policy, at its sole discretion, by updating this posting.

  1. What information do you gather about me?
  2. How do you collect and use personally identifiable information?
  3. How can I access, update or delete my personal information?
  4. How do you collect and use non-personally identifiable information?
  5. What security is in place to protect my information?
  6. Where will my information be processed?
  7. What is your email policy?
  8. What about changes to the Privacy Policy?
  1. What information do you gather about me?

    Both personally and non-personally identifiable information about each visitor may be gathered from this site. The type of information gathered depends on your actions and interaction with the site.

    Personally Identifiable Information
    Personally identifiable information is only collected when you voluntarily submit this information on an as-needed basis such as during registration and ordering. Any personal information that you may share with us is kept private. Neither your name nor any other identifying data about you is sold or shared with any other third party unless required for the fulfillment or refund of your order or service. More information on this use is provided later in this privacy policy.

    Non-Personally Identifiable Information
    Non-personally identifying information is gathered through our site technology to create a more personalized and relevant experience during your visit. The information also allows us to improve the functionality of the website to better serve you.

  2. How do you collect and use personally identifiable information?

    Collecting Personally Identifiable Information
    Personally identifiable information may be collected during registration, ordering and billing, during customer service interactions or when you enter a contest. Personally identifiable information is never shared in ways unrelated to the methods described below without notifying you of the intent beforehand, and also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Registration
    During registration, you may be prompted for your name and email address for authentication and verification purposes. These steps may be necessary to ensure users are properly identified and authenticated as a qualified user. Some offerings and promotions on this site may be restricted to members of certain organizations and, by providing your email address, and subsequently having your account verified, you may benefit from these offerings and promotions.

    Ordering and Billing
    When you place an order, you may need to supply your credit card information along with the corresponding mailing information. This information may be required to fulfill your order. Your credit card information is not stored on our server; it is simply passed on to the credit card processing system for validation. You may also be prompted for your name and email address to create your online receipt and for us to send you order related emails.

    Customer Service
    Personally identifiable information may be collected if you report a problem or submit an inquiry to our customer service team(s). A record of that correspondence may be maintained to provide you with an optimal customer service experience.

    Entering a Contest or Promotion
    Furthermore, information from you may be collected for entry into contests and similar promotions when you voluntarily choose to participate. All contests have their own privacy policy which can be viewed under the contest section on the OnTheHub website.

    Using Personally Identifiable Information
    Your personally identifiable information is not sold, traded or rented to others.

    We do employ other trusted companies to perform certain functions on our behalf, including order fulfillment and delivery, as well as credit card processing. These business affiliates have access to personal information needed to perform their functions, but are not permitted to use your personal information for any other purpose.

    Additionally, information related to the order of a product may be shared with the supplier of that particular product, for warranty and support purposes. This may include your name, date of your order and product purchased.

    If you have questions about how one of our business partners or suppliers use information about you, contact them directly.

  3. How can I access, update or delete my personal information?

    Users have the ability to correct or change any information or preferences in their account profile. Users may change this information at any time, provided they are signed in.

    You can deactivate or delete your account, but by doing so will result in limiting your access to any members-only areas of the site. Any purchase history information however, will remain in protected permanent records.

  4. How do you collect and use non-personally identifiable information?

    We use technologies like cookies, pixel tags ("pixels"), and local storage to deliver, secure, and understand products, services, and ads, on and off our sites.

    Collecting non-personally identifiable information
    Your  verification status is collected once you successfully register through any of our verification services. The resulting status is non-personally identifiable information and is stored in case you need to verify your  status again in the future.

    Non-personally identifiable information is collected using technology such as cookies. "Cookies" are small pieces of information that are stored by your browser on your local storage. The information collected by this technology is non-personally identifiable only and allows us to optimize your interactions with the site.

    Using non-personally identifiable information
    Cookies allow for customer traffic patterns and site usage to be monitored on a general basis to help develop and improve the design, layout and efficiency of the website. Understanding these patterns allows us to provide more relevant content to you and improve customer relationships. Furthermore, the information collected is used to create targeted communications to offer you a more personalized and customizable experience. Cookies also save you time by remembering your personalized settings.

    Note that all information is collected and analyzed in aggregated form only. Check your browser to ensure cookies are enabled for this site to work properly.

     

    Kivuto Solutions Inc. may use third-party advertising technology partners to serve you relevant advertisements on websites outside of our network. The advertising technology partner provides us with tracking technology, such as a cookie, which is added to your browser by us. This allows us to serve you very relevant ads on their partner websites according to your engagements with this site. If you would like to learn more about this process or even opt-out, please contact us.

     

    How to manage cookies
    Browser controls are available to allow, block or delete cookies. To manage the cookies this site and others use, visit the following site for instructions: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies

    Please note that by adjusting your cookie settings, any settings or preferences will no longer be in effect. The usage and functionality of the site will be subject to change including the ability to purchase certain products and view content on the site.

  5. What security is in place to protect my information?

    Your information is protected both during transmission and in storage. Your account and profile information are password-protected so that you and only you have access to this personal information. During purchase, the secure server software (SSL) encrypts all information you input before it is transmitted. As such, all customer data is protected against unauthorized access on the system's secure servers.

  6. Where will my information be processed?

    Kivuto Solutions Inc. is a Canadian corporation with offices at 987a Wellington Street, Ottawa, Ontario, Canada. Most Kivuto powered sites or WebStores are currently hosted on servers located within the United States, but the locations of our servers may change from time-to-time. Your personal information may be stored on servers located within the United States, Canada, or in another country.

    In addition, Kivuto Solutions Inc. may transfer your personal information to its partners, service providers, product manufacturers, licensers, suppliers, and others located in the United States, Canada or another country for the purposes as described in this Privacy Policy.

    Privacy laws and requirements differ according to each country. Please know, however, that no matter where your personal information is collected, used, transferred or stored, if it was collected through this Website, it will be protected by the terms of this Privacy Policy and any Privacy Notices that apply to you.

    By submitting your personal information to us through this website, you are consenting to the processing of your personal information in the United States, Canada or in any other country in the world.

  7. What is your email policy?

    Kivuto Solutions Inc. complies fully with the federal CAN-SPAM Act of 2003. We will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your permission. If you feel you have received an email from us in error, contact feedback@Kivuto.com.

    You may receive one or more of the following emails from Kivuto Solutions.

    Account and Service-Related Email
    Kivuto Solutions Inc. reserves the right to send you emails relating to your account status. This includes order confirmations, renewal/expiration notices, notices of credit-card problems, other transactional emails and notifications about major changes to the site services and/or to our Privacy Policy. If you have registered for online discussions or other services, you may receive an email specific to your participation in those activities.

    Email Newsletters
    Kivuto Solutions Inc. and OnTheHub offer several email newsletters. You will only receive these if you previously chose to opt-in to these types of communications. If you no longer wish to receive a specific newsletter, follow the "unsubscribe" instructions located near the bottom of each newsletter.

    Promotional Email
    Kivuto Solutions Inc. and OnTheHub may periodically email you messages about products and services that we think may be of interest to you (if you have previously opted in to receive these types of communications). You can choose not to receive messages in the future by following the "unsubscribe" instructions located near the bottom of each email.

    Survey Email
    We may send you emails inviting you to participate in user surveys, asking for feedback on our services and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve our services, and any information we obtain in such surveys will be used internally. The information may be shared with affiliated third parties in aggregate form only.

    HTML Email
    If you sign up to receive email from us (Kivuto Solutions and/or OnTheHub) you will receive emails in both plain text and HTML (with images) format. If you select to view our emails in the HTML format, we may place a one-pixel .gif to determine whether or not readers viewed the email. This process does not leave any information on your computer, nor does it collect information from your computer. We may share this data with other third parties in aggregate form only to improve the quality of the emails and offers we distribute.

    Emails From You
    If you send us emails, be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. We will use your email address to respond directly to your questions or comments.

  8. What about changes to the Privacy Policy?

    This privacy policy may be changed at any time; any changes will be posted on this web page. Information collected while a particular version of this policy is in effect will be handled in accordance with that version.

    If you have questions, comments or concerns, contact support by clicking the Contact Us link at the bottom of the Help page.

What is the Return Policy?

Unfortunately, there are NO REFUNDS or EXCHANGES on ANY items ordered through Kivuto sites. All sales are final. Ensure when placing your order that you have chosen the correct product and read all the system requirements.

We are also unable to offer exchanges or refunds because license keys are shipped/issued with the software and, once issued, cannot be returned to our publishers.

Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

JMP

Show All

Bulk Registration and Bulk Purchases for JMP

Instructors or university personnel can register and/or purchase copies of selected software in bulk for individual student home use directly through the OnTheHub eStore. Hundreds of students can be registered quickly and easily into the OnTheHub system allowing them to download the purchased/rented software with minimal effort. Universities can also purchase rentals or products on behalf of students at the time of registration. Each student can then download their prepaid copy of the software to their personal machine at their convenience. (All requests must be approved by the Publisher).

To successfully process a bulk order:

  1. Create a list of students (in plain text format) to register. This list must contain:
    • First name
    • Last name
    • Academic email address
  2. Complete the Bulk Order Form.
  3. Identify which platforms are needed for each student (For example, Windows or Mac).
  4. Email the information collected above including the completed form to OnTheHub at bulkregistrations@onthehub.com.

 

Method of Payment

We accept payment by credit card (Visa or MasterCard) or purchase order.

JMP: Downloading and Installing the SDM

To download your JMP software:

  1. Sign in to the WebStore from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, select the JMP software that you ordered and click the View Details link.
  4. On the Receipt page in the Items section, click the Start Download button.
    • If you have previously downloaded and installed the SDM, the Secure Download Manager window will display your most recently ordered software. Go to step 6.
    • If this is the first time you have downloaded the SDM, the Secure Download Manager Installation window is displayed.
  5. Click the Download SDM button. The SDM starts downloading.
    • Once you have downloaded and installed the SDM, your most recently ordered software is displayed in the Secure Download Manager window.
  6. To begin downloading your software, click the Start button.

SPSS

Show All

Bulk Registration and Bulk Purchases

Instructors or university personnel can register and/or purchase copies of selected software in bulk for individual student home use directly through the OnTheHub eStore. Hundreds of students can be registered quickly and easily into the OnTheHub system allowing them to download the purchased/rented software with minimal effort. Universities can also purchase rentals or products on behalf of students at the time of registration. Each student can then download their prepaid copy of the software to their personal machine at their convenience. (All requests must be approved by the Publisher).

To successfully process a bulk order:

  1. Create a list of students (in plain text format) to register. This list must contain:
    • First name
    • Last name
    • Academic email address
  2. Complete the Bulk Order Form.
  3. Identify which platforms are needed for each student (For example, Windows or Mac).
  4. Email the information collected above including the completed form to OnTheHub at bulkregistrations@onthehub.com.

Method of Payment

We accept payment by credit card (Visa or MasterCard) or purchase order.

IBM SPSS Statistics for Mac: Downloading, Installing and Activating

To download IBM SPSS Statistics for Mac:

  1. Sign in to the WebStore from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account link.
  3. In the Order History section, select the IBM SPSS Statistics software that you ordered and click the View Details link.
  4. On the Receipt page in the Items section, click the Start Download button.
    • If you have previously downloaded and installed the SDM, the Secure Download Manager window will display your most recently ordered software. Go to step 6.
    • If this is the first time you have downloaded the SDM, the Secure Download Manager Installation window is displayed.
  5. Click the Download SDM button. The SDM starts downloading.
    • For specific installation instructions for Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari, click the appropriate tab in the Secure Download Manager Installation window.
  6. To begin downloading your software, click the Start button.

Note You will need a Serial key and Authorization code to successfully install your software.

To get your Serial key and Authorization code:

  1. Sign in to the WebStore from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account link.
  3. In the Order History section, select the software order in question and click the View Details link. Installation Instructions, serial/product key and authorization code are displayed in the Order Summary section.

Note For detailed instructions on installing and activating your software, click the Instructions link in the Order Summary section.

IBM SPSS Statistics for Windows: Downloading, Installing and Activating

Note To install IBM SPSS Statistics, you must be logged on to your computer with administrator privileges.

To download your software:

  1. Sign in to the WebStore from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account link.
  3. In the Order History section, select the IBM SPSS Statistics software that you ordered and click the View Details link.
  4. On the Receipt page in the Items section, click the Start Download button.
    • If you have previously downloaded and installed the SDM, the Secure Download Manager window will display your most recently ordered software. Go to step 6.
    • If this is the first time you have downloaded the SDM, the Secure Download Manager Installation window is displayed.
  5. Click the Download SDM button. The SDM starts downloading.
    • Once you have downloaded and installed the SDM, your most recently ordered software is displayed in the Secure Download Manager window.
  6. To begin downloading your software, click the Start button.

Important: Ensure that you choose the correct bit version (i.e. 32-bit/64-bit) for your computer, if applicable.

Note You will need a Serial key and Authorization code to successfully install your software.

To get your Serial key and Authorization code:

  1. Sign in to the WebStore from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account link.
  3. In the Order History section, select the software order in question and click the View Details link. Installation Instructions, serial/product key and authorization code are displayed in the Order Summary section.

Note For detailed instructions on installing and activating your software, click the Instructions link in the Order Summary section.

Minitab

Show All

Activating your Minitab software / Product Key

If you entered a product key during the installation, your Minitab software will attempt to activate automatically at launch.

If you did not enter a product key during the installation, follow the appropriate procedure below to activate your software upon launch.

To activate Minitab 17:

  1. Select Activate Minitab.
  2. Click the Next button.
  3. Enter your product key.
  4. Click the Activate button. A confirmation message is displayed that your software was successfully activated. If you receive a different message, attempt manual activation or contact Minitab for support at http://it.minitab.com/support/licensing/activation.aspx.

To activate Minitab 16:

  1. Select Activate Minitab.
  2. Click the Next button.
  3. Enter your product key.
  4. Click the Next button.
  5. Ensure that the option Automatic Activation is selected.
  6. Click the Activate button. A confirmation message is displayed that your software was successfully activated. If you receive a different message, contact Minitab for support at http://it.minitab.com/support/licensing/activation.aspx.

Note For more information, including advanced installation options and manual activation instructions, read the installation guide for Minitab 16 or Minitab 17 (available in English only).

Bulk Registration and Bulk Orders

Instructors or university personnel can register and/or purchase copies of selected software in bulk for individual student home use directly through the OnTheHub eStore. Hundreds of students can be registered quickly and easily into the OnTheHub system allowing them to download the rented software with minimal effort. Universities can also purchase rentals or products on behalf of students at the time of registration. Each student can then download their prepaid copy of the software to their personal machine at their convenience. (All requests must be approved by the Publisher).

To successfully process a bulk order:

  1. Create a list of students (in plain text format) to register. This list must contain:
    • First name
    • Last name
    • Academic email address
  2. Complete the Bulk Order Form.
  3. Identify which platforms are needed for each student (For example, Windows or Mac).
  4. Email the information collected above including the completed form to OnTheHub at bulkregistrations@onthehub.com.

Method of Payment

We accept payment by credit card (Visa or MasterCard) or purchase order.

Error with Product Key during activation

If you are experiencing issues during the activation of your copy of Minitab software, you will need to perform the following steps:

  1. Uninstall all versions of the Minitab software from your computer.
  2. Sign in to your WebStore.
  3. Click the Your Account/Orders link at the top of the page.
  4. In your Order History, find your order for the Minitab product and click the View Details link beside it.
  5. Download and install your Minitab software from the link on the Order Summary page.
  6. When prompted for the Product Key, enter the number found on the Order Summary page.

If you experiencing issues, please contact Minitab Technical Support.

India and Sri Lanka Minitab Purchases

If you currently reside in either India or Sri Lanka and want to purchase Minitab products, the following options are available:

  • To download the free 30 day trial version, click here
  • To purchase using your local currency contact our representative in India, click here
  • To purchase with a credit card, click here

Minitab: Downloading the SDM

To download your Minitab software:

  1. Sign in to the WebStore from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, select the Minitab software that you ordered and click the View Details link.
  4. On the Receipt page in the Items section, click the Start Download button.
    • If you have previously downloaded and installed the SDM, the Secure Download Manager window will display your most recently ordered software. Go to step 6.
    • If this is the first time you have downloaded the SDM, the Secure Download Manager Installation window is displayed.
  5. Click the Download SDM button. The SDM starts downloading.
    • Once you have downloaded and installed the SDM, your most recently ordered software is displayed in the Secure Download Manager window.
  6. To begin downloading your software, click the Start button.

You are now ready to install and activate your Minitab license.

Trial version of Minitab on a virtual computer

The trial version of Minitab cannot be used with virtualization software such as Parallels or VMware Fusion. To use the Minitab trial in this environment, you will need to obtain a 30-day Product Key from Minitab Technical Support.

Minitab Technical Support can be contacted at http://www.minitab.com/support.


Contact Us

If you could not find a solution to your issue above, please Contact Us