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DePaul University - College of Computing and Digital Media - DreamSpark Premium
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Your Account
Why is my account disabled or expired?
Your Orders
How do I request additional downloads?
How do I view my previously ordered items?
Where can I find the license/serial number/product key for my software?
Download and Installation
What is the Secure Download Manager (SDM) and why do I need it?
How do I download software with the Secure Download Manager (SDM)?
How many downloads am I allowed for the same product?
I have downloaded an .img or .iso file. What do I do now?
Where can I find a link to download or re-download the software that I ordered?
Why isn't my software downloading?
Access Guarantees and Backup Discs
What is Access Guarantee?
How can I find out the status of my Access Guarantee(s)?
What is Access Guarantee Retrieval?
What happens when my Access Guarantee expires?
Does Access Guarantee cover my entire order?
What is a Backup Disc?
Do I need to pay shipping fees for backup discs?
Who do I contact with questions about my backup disc?
Shipping and Delivery
An item is missing from my shipment. What should I do?
How do I track my order?
How will my delivery take place?
I received a damaged item. What should I do?
I received the wrong product. What should I do?
Error Messages
The Publisher could not be verified. Are you sure you want to run this software?
Pricing and Billing
What are my payment choices?
What will the credit card charge appear as on my statement?
When will my credit card be charged?
Policies and Security
Safe Shopping
Terms of Use and Privacy Policy
What is the Return Policy?
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