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Need help? Click a question or topic below to learn more.
FAQs for DeVry users
How do I sign into the Student Software Store?
CD/DVD Shipment Inquiries
Your Account
When can the Student Software Store be accessed?
How can I access my account?
How do I change my password?
How do I edit my account information?
How do I register on this website?
How do I register the account created for me?
How do I register with my institution issued email address?
How do I sign in?
I forgot my password. How can I reset it?
What does Pending Verification mean?
Why did my account expire?
Why is my account disabled or expired?
Your Orders
How do I request additional downloads?
How do I view my previously ordered items?
What am I eligible to purchase?
Where can I find the license/serial number/product key for my software?
Download and Installation
What is the Secure Download Manager (SDM) and why do I need it?
How do I download software with the Secure Download Manager (SDM)?
I need assistance installing software. How can I get help?
Does the Student Software Store support center have the obligation to support all products from the Student Software Store?
I want to put my software on an external device. How can I get assistance?
How many downloads am I allowed for the same product?
I have downloaded an .img or .iso file. What do I do now?
Where can I find a link to download or re-download the software that I ordered?
Why isn't my software downloading?
Access Guarantees and Backup Discs
What is Access Guarantee?
How can I find out the status of my Access Guarantee(s)?
What is Access Guarantee Retrieval?
What happens when my Access Guarantee expires?
Does Access Guarantee cover my entire order?
What is a Backup Disc?
Do I need to pay shipping fees for backup discs?
Who do I contact with questions about my backup disc?
Shipping and Delivery
An item is missing from my shipment. What should I do?
How do I track my order?
How will my delivery take place?
I received a damaged item. What should I do?
I received the wrong product. What should I do?
Error Messages
Invalid key message
The Publisher could not be verified. Are you sure you want to run this software?
Downloading and Installing Windows 8
How do I download Microsoft Windows 8?
How do I select the language I want to install?
Can I upgrade from a 32-bit version of Windows to a 64-bit version of Windows 8, or from a 64-bit version of Windows 8 to a 32-bit version of Windows?
How many PCs can I install Windows 8 on?
What if my download stops or is interrupted before it is complete?
How long will the download take?
Windows 8: General Questions
What should I do prior to upgrading to Windows 8?
Are Windows 7 touch-enabled PCs compatible with Windows 8?
Is Windows Media Center included in the Windows 8 upgrade?
Will DVD playback work after I upgrade to Windows 8?
What is the minimum screen resolution for Windows 8
In what countries is the upgrade to Windows 8 available?
In what languages is Windows 8 available?
Publishers
JMP
Minitab
SPSS
Pricing and Billing
Can I use my Educard to purchase software?
Is the cost of software included in tuition?
What are my payment choices?
What will the credit card charge appear as on my statement?
When will my credit card be charged?
Policies and Security
Safe Shopping
Terms of Use and Privacy Policy
What is the Return Policy?
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