If the progress bar of the download does not seem to be moving after about 15 or 20 minutes, it may be for one of the following reasons:

• There may be a problem with your network connection. Make sure that your computer is still connected to the Internet.
• Wireless connections have a minor latency that can cause corruption during transfers. Try connecting directly to your modem or router via a network cable and then restart the download.
• The account you are using my not be authorized to download software to your computer. Make sure that you are logged in with an account that has administrative privileges.
• Some networks used at schools or in offices have security programs in place. Try downloading from a different network.
• Active firewalls, antivirus and antispyware programs can interfere with the download. Try turning off any security programs that you have on your computer.

Note: Disabling antivirus/antispyware software while connected to the Internet or to a local network can create security risks, and may leave your computer vulnerable to attacks. Turn this software back on as soon as possible once you have completed the download.