How do I track my order?

Microsoft Mail Order Products

Tracking information is not available, but the typical timeframes for delivery are:

  • 7-14 business days (US, Canada and other non-European countries)
  • 10-18 business days (Europe)

Adobe Mail Order Products

If tracking information is provided by the distribution team (i.e. Adobe), it will be provided/available to you once your order has been shipped; otherwise, you can expect to receive your order within 14 business days.

To view your order details and status:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, find the product you want to track. A tracking link is displayed above the name of the product.
  4. Click the Track it link for information about your order. If the tracking information is not yet available, try again at a later time.

Note An email was sent to you as soon as the tracking information was updated. This email was sent to the email address you entered during the ordering process.

If the tracking number is unavailable after 3 business days, contact support by clicking the Contact Us link at the bottom of the Help page.

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