I received the wrong product. What should I do?

If you have received the wrong product, check your order receipt to ensure that you ordered the correct product. If the product you received does not match the description on the order receipt, contact support by clicking the Contact Us link at the bottom of the Help page to arrange immediate re-shipment of the correct product.

To view your order details and status:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, find the product and verify that you received the order that was placed.

Note Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

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