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What does Pending Verification mean?

To register on your WebStore, you must prove that you are affiliated with the organization that manages your WebStore (or an organization that is eligible to use it). Your account is placed in "Pending Verification" status during the period after you have submitted your proof and before that proof has been verified.

If you proved your affiliation by providing an organization issued email address, a registration email will be sent to the email address you provided, containing a link and instructions for finalizing your registration. Your account will remain in Pending Verification status until the instructions in the email have been followed. If you did not receive the email, ensure the email address noreply@kivuto.com is on your white list and check your junk email folder.

If you proved your affiliation using the submit proof option (i.e. scanning and emailing/faxing physical documentation that proves your affiliation), your account will be placed in Pending Verification status until your proof has been reviewed to ensure that it meets all requirements. This may take 1 to 2 business days.

Note Your WebStore may not offer both of the registration options described above.

Important: You may still be allowed to place a software order while your account is pending verification; however, you will not have access to any software that you order until the verification has been finalized. Failing to provide/submit proof within 7 business days will result in the cancelation of your software order. See Why did my account expire? for more information.



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