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Invalid key message - Microsoft Student Select

There are several different messages that indicate you may have an invalid key which may be displayed. The product you ordered has a single academic license which means it can only be installed once on a single machine.

See the information below for products ordered from specific publishers.

Microsoft Products (Mail Orders)

You will receive the “invalid” error message if:

  • You have a trial version of the software already installed. You must uninstall the trial version first and then install the new software.
  • You have already installed it and are trying to install the software again on another machine. If you need to re-install, call the Microsoft Customer Care center at 1-800-936-5700

Ensure that you have the following information available before contacting Microsoft:

  • Your name
  • Your institution name
  • Microsoft product name - Purchased under the Student Select agreement.
  • Serial key number
  • Agreement number – Located in the Your Account section under the software history page for this product
  • Enrollment Number – Located in the Your Account section under the software history page for this product
  • Reason for your request

If you still require help, contact support by clicking the Contact Us link at the bottom of the Help page.



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