How do I request additional downloads?

You can request additional downloads by clicking the Contact Us link at the bottom of the Help page.

Ensure that you provide your full name and email address along with your order number.

To find your order number:

  1. Sign in to the website from where you ordered the software using your Username and Password.
  2. At the top of the page, click the Your Account/Orders link.
  3. In the Order History section, select the software that you ordered and click the View Details link. The product information including order number is displayed.

Note By obtaining additional downloads you will be able to re-download the software (when applicable). However, if you have already used your serial key the maximum allowable times, you will not be able to reinstall your software. The number of times the serial key can be used is dependent on the publisher.

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