How do I submit proof of my eligibility?

If you do not have an institution issued email address you can still get your account verified by submitting proof that you are currently a student.

During the registration process, you are asked to submit proof of eligibility (e.g. Student/Staff/Faculty ID card, class list, letter from the school etc.) via file upload or fax.

Important: The proof you provide must contain your full name, date of current enrollment and the name of your school. Your proof file must be in .GIF, .JPG, .BMP or PDF format only and the file must be less than 2MB.

Once your proof has been verified, you will receive an email confirming your verified status. Note: It may take 1-2 business days before you receive the email due to the manual verification process.

If you choose not to submit your proof during the registration process, you can submit your proof at a later date. You will not have access to any software that you order until the verification has been finalized. Failing to provide/submit proof within 7 business days will result in the cancellation of your software order.

To submit proof at a later date:

  1. Sign in to your organization's WebStore by clicking the Sign In link at the top of the page.
  2. Enter your Username and Password.
  3. At the top of the page, click the Your Account/Orders link.
  4. Click the Your Eligibility link.
  5. Click the Request additional eligibility button.
  6. Select the I will submit proof of my academic affiliation option.
  7. Upload your proof in the required field.
  8. Click the Continue button

If you do not have a digital copy of your proof, you can submit your proof by fax to 1-866-469-7512.

Ensure that you provide a copy of the Account Registration form with your proof.

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