Help
Why did my account expire?

When you register an account on the website, your account is valid for one year. Your account expires after one year. However, if you are still a student or faculty/staff member, you can request additional eligibility to extend your account for an additional year.

To request additional eligibility:

  1. Sign in to your organization's WebStore by clicking the Sign In link at the top of the page.
  2. Enter your Username and Password.
  3. At the top of the page, click the Your Account/Orders link.
  4. Click the Your Eligibility link.
  5. Click the Request additional eligibility button.
  6. Select your proof of submission type.
  7. Enter the applicable details.
  8. Click the Continue button.

If you selected Submit proof, you need to submit proof which shows the current year or semester of school.

If you selected your institution issued email address, find the email that was sent to your email address and click on the link.

Following verification, your account will be active for another year.



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