How to Get in Touch with Us
There are several ways to get in touch with us, choose the option that works best for you.
- Check the FAQs
Click the HELP link at the top of the page to find answers to the most frequently asked questions. Topic areas include:
- Registration and accounts.
- Shipping and ordering
- Downloading
- Software installation and more.
- Submit an online help request
If you did not find a solution to your question using the methods above, fill out the Customer Support form. Upon submitting the request you will receive an auto-confirmation email containing a support ticket number.
Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.
- Call us
Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day. Click here for a list of phone numbers and hours of operations by region/language.
- Send mail or a fax
987a Wellington Street #301
Ottawa, ON K1Y 2Y1, Canada
Get Directions
Fax: +1 (866) 469-7512
North America
06:00 to 18:00 (Eastern Time)
| USA/Canada (Toll Free): |
1-866-435-4722
1-888-396-1447 |
| Local: |
1-613-526-2881 |
Europe, Middle East and Africa (EMEA)
12:00 to 24:00 CET (Central European Time)
| France (Toll Free): |
0800-916021 |
| Germany (Toll Free): |
0800-182-8612 |
| Spain (Toll Free): |
900-809754 |
| United Kingdom (Toll Free): |
0-800-098-8436 |
| Other countries not listed: |
+44-845-8697566 |
Asia Pacific (APAC)
18:00 to 06:00 (Singapore Time)
| Australia (Toll Free): |
1-800-426-231 |
| Hong Kong (Toll Free): |
800-968-781 |
| Malaysia (Toll Free): |
1-800-815-302 |